SHIPPING WITHIN THE UK 

We use Royal Mail to send out your packages with a standard shipping rate of £4.50.

All orders placed after 1pm will be processed the following day (orders after 1pm Friday will be processed on the following Monday).

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Royal Mail 2nd Class = £4.50,  2-3 working days after dispatch

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Royal Mail 1st Class = £5.50, 1-2 working days

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The standard delivery methods above are un-trackable. The tracking link provided will only update once delivery has been attempted or successfully made. If you would like full tracking, please use one of the services below. For standard services, we have to wait 10 working days before we can arrange a refund or replacement on any unreceived or delayed items.

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Please note: we are seeing small delays on some orders with a standard shipping method so delivery may take a little longer that the above aims.

 

Royal Mail Tracked 24 = starting at £6.50, tracked next working day delivery

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Royal Mail Special Delivery, guaranteed by 1pm = starting at £11.50 (includes Saturday Guarantee)

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Please note, the above aims are given by Royal Mail and in some instances, they may be exceeded. We cannot be held responsible for any delays caused by Royal Mail as they are out of our control. We know it can be frustrating to wait longer than expected, but if you have not yet received your parcel please allow up to 7 working days before reaching out to us.

 

 

INTERNATIONAL SHIPPING - Reopen but with delays

Royal Mail have re opened their overseas dispatch so we can now re open our international shipping. Delivery may take slightly longer than usual and you may notice different tracking information. We haven't yet been given updated delivery timeframes. For more information please see Royal Mail International Incident Bulletin.

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For international orders, delivery will vary depending on where you are in the World. Orders will be sent using Royal Mail International Tracked & Signed so you can keep an eye on its progress from us, all the way to your door. Please allow up to 48 hours for your tracking link to update after dispatch. You can track your order here, or follow the link in your dispatch email.

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For EU countries, there is a delivery aim of 5-7 working days. 

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For remaining worldwide countries, the delivery aim is 7-10 working days.

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If your order doesn’t arrive within this timeframe, please allow 15-20 working days before contacting us to allow for any delays that may have occurred. Any delays caused via carrier and/or customs are sadly out of our control.

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Unfortunately, for those countries incurring a customs charge, we are not yet able to cover this. You will need to clear it before your items arrive, otherwise they will be sent back to us. Due to Brexit, this may now include any customers based within the EU.

Please note: Shipping to Dubai/UAE is only possible with a PO Box.

 

COSTS AND ZONES:

EUROPE = £13

Albania, Andorra, Armenia, Austria (EU), Azerbaijan, Azores (EU), Balearic Islands (EU), Belarus, Belgium (EU), Bosnia Herzegovina, Bulgaria (EU), Canary Islands, Corsica (EU), Croatia (EU), Cyprus (EU), Czech Republic (EU), Denmark (EU), Estonia (EU), Faroe Islands, Finland (EU), France (EU), Georgia, Germany (EU), Gibraltar (EU), Greece (EU), Greenland, Hungary (EU), Iceland, Irish Republic (EU), Italy (EU), Kazakhstan, Kosovo, Kyrgyzstan, Latvia (EU), Liechtenstein, Lithuania (EU), Luxembourg (EU), Macedonia, Madeira (EU), Malta (EU), Moldova, Monaco (EU), Montenegro, Netherlands (EU), Norway, Poland (EU), Portugal (EU), Romania (EU), San Marino, Serbia, Slovakia (EU), Slovenia (EU), Spain (EU), Sweden (EU), Switzerland, Tajikistan, Turkey, Turkmenistan, Uzbekistan, Vatican City State.

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WORLD ZONE 1 = £20

All countries not covered by Europe, World Zone 2, and the United States of America. 

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WORLD ZONE 2 = £20 (weight dependent)

Australia, Belau, British Indian Ocean Territory, Christmas Island (Indian Ocean), Christmas Island (Pacific Ocean), Cocos Island, Cook Island, Coral Sea Island, Fiji, French Polynesia, French South Antarctic Territory, Keeling, Kiribati, Macao, New Caledonia, New Zealand, New Zealand Antarctic Territory, Niue Island, Norfolk Island, Norwegian Antarctic Territory, Papua New Guinea, People’s Democratic Republic of Laos, Pitcairn Island, Republic of Singapore, Solomon Islands, Tahiti, Tokelau Islands, Tonga, Tuvalu, US Samoa, Western Samoa.

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WORLD ZONE 3 = £20 (weight dependent)

United States of America.

 

LOST, STOLEN, OR DAMAGED PARCELS

Once your order leaves our hands it is under the responsibility of the courier to deliver it. We therefore cannot be held responsible for any lost or stolen parcels. If you live somewhere that might be deemed hard to find please include clear delivery instructions when placing your order. If for some reason your order arrives damaged, or it doesn’t arrive at all, you can raise a claim with Royal Mail here. For any assistance please feel free to email us at poochandpurl@outlook.com

HOW DO I RETURN MY ITEM?

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You can return your items within 30 days of receipt of your shipment.

• They must be in original condition

• Sweaters must be unwashed and unworn

• In the original packaging

• PLEASE NOTE: Personalised items cannot be refunded

Free gifts or promotional items are not returnable.

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ARE THERE ANY CHARGES FOR MY RETURN?

• You must pay for your return shipping price and keep hold of your postage tracking receipt as we are not responsible for loss

• Original shipping charges are non-refundable

 

HOW SOON WILL I GET MY REFUND?

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If you are approved, then your refund will be processed after the items have been received, and a credit will automatically be applied to the original method of payment, within 10 working days.